Terms & Conditions
General Terms
By placing an order with Advance IT Global, you agree to comply with the following terms and conditions. We reserve the right to accept or decline any order at our sole discretion.
We may revise these terms and conditions at any time, with such updates applying to all future orders placed after the updated terms are published on our website. Once a purchase order is submitted, these terms and conditions are considered binding.
In addition to these general terms, specific terms may also apply as stated on our official documents, including:
- Payment instructions provided on quotations and invoices
- Payment and credit terms listed on sales orders
- Financial terms outlined in our RMA (Return Merchandise Authorization) forms
Delivery Terms
Delivery timeframes provided on our quotations or order confirmations are estimates only.
All orders will be shipped to the delivery address specified on the purchase order and/or order confirmation. If you require delivery to a different address that is not clearly indicated on your purchase order or order confirmation, you must provide written shipping instructions on official company letterhead or, for individuals, via a signed declaration sent from your official email address.
Advance IT Global is not liable for losses resulting from incorrect or incomplete shipping addresses provided by you. In such cases, we reserve the right to cancel the order and issue a refund, excluding shipping and handling fees. Refunds will only be processed if the goods are returned to us in their original, resalable condition.
Financial Terms
All payments must be made to Advance IT Global according to the official payment details provided via our company emails, quotations, sales orders, or invoices.
We are not responsible for payments returned or rejected due to incorrect information provided by the customer. If a payment is misrouted or returned due to customer error, the outstanding balance will remain the customer’s responsibility.
Returns
You have the right to return goods and request a refund if:
- The items are defective
- The items differ from the agreed part numbers, specifications, or conditions stated in your order
- The items are under warranty
Returned goods must be authorized with an RMA Number, issued within 48 hours of receiving a completed RMA form. The RMA Number is valid for two weeks. Unauthorized returns or those shipped freight collect will not be accepted.
Returned items must be handled with care and packaged securely to prevent damage. We reserve the right to assess and deduct value depreciation for goods that have been used, damaged, or are otherwise unfit for resale.
A restocking fee of 25% of the sales price applies to returned goods if they were delivered as per the agreed part numbers and specifications. This fee is separate from any reduction in value due to damage or wear while in your possession.
If the goods were incorrectly supplied, they must be returned within 48 hours at our expense. The products must be sealed and in original condition to qualify for a full refund.
Refunds
Refunds for authorized returns will be processed within three working days upon receiving the returned items and confirming compliance with our return policy. If replacements are requested instead of refunds, this will be handled according to stock availability and agreement between both parties.